Testimonials


Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.
Testimonials

By: Anonymous    Erie, PA

"Once again you did a outstanding job on my Harley. The new handle bars look amazing! Thanks again for the great service! Melvin"
By: Melvin    Erie, PA

"Was the best vehicle purchase experience I've ever had in past 44 years. Granted it was like being a kid again, let loose in Santa's workshop."
By: David    Waterford, PA

"I have never bought any motorcycle's from a Harley Davidson dealership before...but that has all changed since I bought my dyna low rider from the Erie pa dealership all who were involved provided top notch service from my sales person to the service department I will return to buy my next bike from this dealership and for all my parts and service I just want to sat thank you to all who were involved...sincerely Bill&Lisette Martin..."
By: William    Erie, PA

"A many thanks to Jill in Sales. More than eager to show me a good amount of bikes before I made my final decision. Jared and Mike in parts spent a good amount of time with me in helping with my decisions. Both were very knowledgeable and MORE than helpful explaining things to me. My past experiences with Harley Davidson is what brought me back to this Dealership. Tricia moved things along smoothly and got me out the door quickly. I know the Service Department will add the icing to the cake and I'll be on the Bike before I can blow the candles out. Hope everyone has a good season!"
By: Jake    LakeCity, PA

"My 2007 Road Glide decided to start acting up on I90 on the way back from Kentucky to Toronto. I eventually had to have it towed and left in the lot at Erie HD. I was at ease leaving it in the parking lot on a Holiday weekend when I saw all of the security cameras. The next morning, I was at the service dept. at 9:00 a.m. unannounced and hoping for the best. Well that was exactly what I got. "The Best". The service advisor, SM, according to my invoice, went out of his way to get me in and serviced. They didn't have a specific fuel system part and said that I may have to wait another day. But with some creative salvaging from a used bike, I was on my way by 3:00 pm. Great experience and really good folks! I will definitely be back. Even if it is just to say hello. "
By: William    Brampton, ON

"Thanks HD of Erie for another great experience."
By: Mitch    Geneva, OH

"I was at your dealership last week to order parts. Today I was there to purchase them. I can't say enough about your parts and service departments. They answered all my questions with no nonsense and complete knowledge. This goes for both Mike in Parts and Matt in service. Thank you."
By: Russ    Cochranton, PA

"If you want to be treated fair and like a human being you came to the right place. This is my first Harley, I had a Goldwing and have wanted a Harley for years. I have been to other Harley Dealers and Erie Harley is second to no one. All you gotta do is walk in once and the Staff will prove me right."
By: Jim    Corry, PA

"Loved the whole experience. Everyone knew what they were talking about and made it possible for us to know what they were talking about!! "
By: Mary    Meadville, PA


"To Kelly and Susan, there are motorcycles and there is Harley-Davidson, hardly a comparison in my mind. I purchased a 2011 Sportster 883 Super Low from Al Williams this past May. Al presented me with a T-shirt that pretty much sums it up: 'life begins when you get one', Yes it does. I am not new to this game having owned three other motorcycles, but my 883 takes the trophy. Small but powerful with super road manners and it hardly gets much better than that. The Sportster is an old competition bike which is what I love about its heritage, no nonsense. Thanks for Bike Fest and the breakfast ride with Kelly and Paul Yaffe and of course a great HOG organization under Mike Schleicher. Keep Riding, Bill Sontheimer"
By: Anonymous    Erie, PA

"My sales experience was great, i did not exactly know the model I wanted but I knew the type of riding that i wanted to do and the price range i wanted to be at. Your salesman Denny Miller was a big help in the choice of bike that I wanted. Denny is truely a benefit for your dealership and truely knows how to express customer service on to the public. I look forward to dealing with Erie Harley Davidson and Denny in the future. Once again thanks Denny!"
By: Kent    erie, PA

"I went to Erie H-D in February 2012 just to look at some bikes never expecting to buy. Well i ran into Al Williams and that changed everything. I ended up buy a 07 FatBoy. Fastforward to Jan 2013,I went to the new store just to look around and ran into Al again. Well this time i was going to buy a 2012 StreetGlide. I came back a couple days later to do the paperwork when i saw a 2012 ElectraGlice Classic. I told Al that's what i really wanted but it wasn't out on the floor when i was there 2 days prior. Al went and checked with Trish in financing and she said it will take a couple of minutes to change the paperwork. 15 minutes i was the owner of my 2012 FLHTC. Working with Al in sales and Trish in finance made this a very easy experience. I can't say enough about them. Thank you. I'll be back again Al but not for a couple of years, Thanks again"
By: Jeff    Erie , PA

"I had a collision with a deer this fall while riding my H-D Trike. I was able to ride it home and to your dealership. There I encountered your service department and they were ready to start work immediately. They worked very hard and did a great job. I can't say enough about them and will recommend them to anyone. A good job well done by the whole service department."
By: Russ    Cochranton, PA

"We were lined up to buy a new Harley trike at another dealership when we stopped in to check out HD of Erie. Al was such a great, helpful salesman that we started to reconsider our decision. The next day when we called the other dealership to say we'd be over the salesman had an attitude like he was doing us a favor by letting us buy a $34000 bike! Right after we got off the phone with him Al from HD of Erie called and was so polite and welcoming that we headed to Erie and bought the Harley trike from him. Since that day, everytime we've been in the shop, whether to browse accessories or shop for merchandise, the staff has been kind and helpful. We have felt like we were welcomed by friends, not just sold a bike. Thanks to Al and all the HD of Erie staff. "
By: Thomas    Conneautville, PA

"I have looked at Harley-Davidson Motorcycles at dealers in 5 states and was so impressed by the operation you have created at Harley-Davidson of Erie. The team of owners and employees cares more about what the customer wants/needs than the actual closing of the sale. I had Al as my salesperson and his knowledge and interest was what sold me to buy from Harley-Davidson of Erie. From Al who by the way was able to make the deal with out any help (nice to have owners who trust their employees) my wife and I spent time with Tricia who also cared enough to find the best interest rate and answer any questions. On the day of delivery we got to meet some of the rest of the staff and spend time with Jennifer in clothing and John in parts both explained in full every question I had and were helpful above and beyond expectations. I talked with Kelly (1/2 of the husband - wife owner team) and he was concerned that we were still there and was all OK, this was just a incredible experience and we enjoyed the time we spent there. We saw them take care of out of towners stranded by weather, talked with other happy and proud customers and had a great time while there. We spent 3 Saturdays there and I am convinced that this was the best dealer that I had been too and the best place for me to do business with. I would encourage anyone that wants a Harley-Davidson to go to Harley-Davison of Erie and see Al or anyone that works there for not only a great deal but an incredible experience. For my wife and I this was the best 80 mile drive we could have taken and would recomend others to give it a try you won't be sorry you did! As a side have Al push the one you like outside into the sun to see the color and chrome in the sun light, mother nature takes over the sale from there. "
By: Jim & Justine    Willoughby, OH

"Special thank you to everyone at Erie Harley Davidson especially Kelly, Laurie, Al, and Mark. It's truly hard to find people who stand behind what that say, but that is absolutely what I found at Erie Harley Davidson. It gives me great peace of mind to know that when I take my bike there I can leave and know it's in the best hands! Thanks again for making me a happy customer!"
By: Marshal    Union City, PA

"keep up the great work. building another old shovelhead again will see you soon!"
By: jon    conneaut, OH

"I am a first time Harley owner the experience at Erie Harley-Davidson was very enjoyable , they treated me like I was family. A special thank you goes out to Al Williams who went above and beyond to make sure my heritage softail was perfect before I rode it home. Thank you ! "
By: mike    conneaut, OH

"came in on a whim, wasn't planning on buying another bike, but bumped into a "salesman" for a change named Al who actually wanted to help me out. Thanks Again ps - always keep me in mind when custom bikes come in on trade, you just never know!!! looking for must be mint all black roadking classic, any sweet roadkings come in let me know..."
By: mike    fredonia, NY


"To everyone at Harley Davidson Erie, especially Al Williams, I had a great time purcahsing my Road King. The service I received and the helpful staff really made this a hassle free experience. They truly went out of their way to make sure I was absolutly satisfied before and after the sale. Would highly recommend HD of Erie for anyone looking to purchase a new or used bike. Thanks Again Marshal Pike "
By: Marshal    Union City, PA

"I enjoy coming to your dealership and doing business. Al was very interesting to work with. The service guys ran into a problem, but they didn't let it stop them. They solved it very smartly. The parts and accessory people are very knowledgeable and helpful. This was my second cycle I have bought from your dealership and I will reccomend them to anyone who is interested in buying a cycle, either new or used. Russ"
By: Russ    Cochranton, PA

"My 2011 Ultra Electric Guide Is a very nice ride. I have just about chromed it out with the help of your parts department and it looks great. From the very first sales of my new bike in October of last year and up till now I have been very satsified with all the help from your dealership. I have sent a few of my friends and relatives there and most have bikes. I would like to thank once again to all the HD Staff there for what you have done for me. Thanks Ron"
By: RON    Ashtabula, OH

"Kelly and Susan, you have done it again! I have had the absolute BEST buying experience with my end of season purchase of my 2011 Merlot Sunglo and Vivid Black Road King. I cannot say enough how happy I am with your dealership and my buying experience. From Dan Whiteman and Dennis Miller who took care of my sale, to Bill in Service who set up my bike and professionally and flawlessly installed the accessories I bought, and, of course, to Kelly who located and brought back the exact bike I wanted from an out-of-state dealer as soon as it was located, I cannot thank you enough for all excellent and dedicated treatment I received. Why in the world anyone having interest in things Harley-Davidson would want to shop anywhere that your store is beyond me. Thanks again for such a fabulous buying experience! Five Star Treatment in all respects."
By: Denis    Erie, PA

"In 2009 I got my sportster. My husband and I just got my 2012 super glide there I would not go anywhere else. Dan did a great job once again..Thanks HD of Erie!!!"
By: Tanya     Conneaut, OH

"Thank you Mark for your exceptional customer service! You managed the service, parts and warranty application in a timely fashion enabling me to take a planned trip to Smokey Mts TN. The bike performs like new. Your efforts are greatly appreciated and a reason I have my bike serviced at Erie HD. Thank you! Mike Sass Aug 2011 "
By: Michael    Conneaut, OH

"The staff at HD of Erie bent over backwards for me to pick up my motorcycle, I work on call with the railroad and the day I was to pick it up, I would have had to work, I called Denny at 2 pm and explained to him, he said come on up, they would have it all ready, mind you, it was an 1 1/2 hour drive home from work, 1 1/2 hour drive to Erie and they closed at 6pm. I never saw this motorcycle except for on the HD of Erie website. On the way to Erie, going through Titusville, we encountered a motorcycle accident with the operator injured, with myself being an EMT, I had to stop and render aid. This set me back 45 minutes, I called them again this time at 5pm and they still said keep coming. I just want to say THANK YOU to Denny and all the staff at HD of Erie for accomodating me and my family, and by the way the motorcycle is everything the website and Denny said it would be and a whole lot more. Thank You Thomas Schwab Oil City, PA"
By: Thomas B.     Oil City, PA

"I have nothing but good things to say about Erie HD. Everyone there was so helpful and Dan was great and helped me every step of the way. I can't thank them enough for all the help."
By: Mike    erie, PA

"Couldn't ask for a better experience. Denny was very patient and did an excellent job of helping me decide which bike to get. Dan got me through the financing and insurance part very smoothly. All the "extras" (t-shirt, gift card, discounts, etc) were a nice bonus. Would highly recommend this dealership."
By: Randy    Cochranton, PA

"Everybody at HD Erie was great. Everything started with an email and pictures. Ended up buying a super glide. Owners actually came out to meet us. Don't see that alot. Would definitely recommend HD Erie. "
By: Anonymous    Geneva, OH


"every one was very helpful and a bunch of great people"
By: Rob    erie, PA

"Super shopping and purchasing experience. Before I even entered the building the welcome mat was laid out. Helpful, knowledgeable and no pressure. As a new member of the Harley family, the whole experience has been terrific. Thank you."
By: Charlie    Albion, PA

"Thank you Kelly and Al. I have never dealt with any kind of dealer who cares about their customer like you guys do. Erie Harley Davidson will be my new home for all my Harley needs!"
By: anthony    pleasantville, PA

"I just wanted to say a thank you to Jennifer. She is always kind to my client when he comes up there to buy Harley clothes and she is very nice to me as well. She is a sweetie on the phone....thanks "
By: Erica     new port richey, FL

"I have been a customer of HD Erie for the Past 3yrs. I can say by far that they give the Best Customer Service and the knowledge that each staff member has about the products they sell are bar none. I would like to thank Dan Whiteman & Dennis Miller for all of the assistance they have given me. "
By: Addison    Girard, PA

"I would like to thank Denny Miller and Dan Whiteman for all their help ! "
By: Charles    Union City, SC

"Very happy customer. Al thanks for the great deal on my new bike. Mitch"
By: Mitch    erie, PA

"Thank you HD of Erie for a truly awesome buying experience,Al was awesome to work with,along with jennifer who hooked us up with one beautiful bike and clothing."
By: Rusty    Appleton, NY

"I traveled to Erie for a family function and found some free time. As a avid rider in Arizona I thought I'd rent a bike to cruise around northwestern Pa. I stopped by the Erie dealership and met up with Laurie to make the arrangements. I have to say Erie H-D is by far the friendlest dealership I have ever been in. They took care of the bike rental as if they had known me for years. They also took the time to suggest a few different routes to travel. What a GREAT ride. The weather was great, the bike ran great, the country side was great. The only problem, the full day of riding was too short, could of rode another 300 miles. Thanks a big bunch to all the folks at Erie H-D"
By: mark    Glendale, AZ

"5 stars all around for our Erie HD dealership. If someone had told me that I wasn't having fun on my previous non-Harley bike, I wouldn't have believed it. Then I road my new 883 sportster and discovered what real motorcycling is about. "
By: Mark    Lake City, PA


"The most friendly, helpful, professional, caring, knowledgeable dealership that my wife and I have ever visited. Made our bike buying experience memorable. We drove 11and 1/2 hours one way to buy a bike. Will do it again when we need another bike! We do wish they were closer or dealers closer were more like Erie, H-D. Thanks Arland @ Vickie Sharp "
By: Arland    Chattanooga, TX

"i'm sorry but i don't remember her name but she works back in the service area. she deserves huge praise from the managers. i came in saturday after losing a bolt in the clutch handle housing while traveling through saybrook, ohio. i just happened to see erie harley and stopped in. she took a lot of time and had a lot patience in trying to find the correct bolt. because of her efforts and getting things done warrants her a "atta-girl" from the manager of erie harley. and because of her great attitude and willingness to help an out of towner i will stop in when i need something when i travel through erie again. thanks"
By: steven    akron, OH

"I was getting ready to ride to Erie HD just to visit when I found a nail in my rear tire. I called Matt who got me in soon as I got there. It was a sunny day and I needed a new tire anyways, and had a great time while Bill did the job. Thanks to Mark also.Now Big John is helping me with a tool kit-just in case! Thanks all."
By: Tim    Conneaut, OH

"Happy Birthday to me, ha ha ha! My overall experience with Harley Davidson of Erie was awesome. Every single person I talked with at the dealer treated my wife and I like family. That type of treatment is exactly what every Harley Dealer should model thereselves after. What a fun experience it was to purchase my first brand new bike. Another thing that impressed us was that the owners took their time to thank us several times. So to everyone at HD of Erie, Thank You! A special thank you to Al Williams. Dude you were great, Thanks! My wife and I look forward to a long lasting relationship with your dealership. "
By: Mitch    Geneva, OH

"I would like to thank all of Erie Harley Davidson for there friendship and service. They kept my Ultra on the road so I could ride in Florida for the winter. I'll see you in the spring. Thanks again Chuck and Dody."
By: Chuck    Erie, PA

"I am now on my fifthteenth new mc ('09 Superglide) and I like all bikes as Jim&Denny know ,but i really love this HD in particular for ALL that it IS- pure motorcycle;a seat,a motor,&me-nothing fancy;and the stock exhaust too!(It gets better over time like a fine female.) What is also fine is the Erie HD Staff.Thank you.They help me live everyday to the fullest!"
By: L.T.    Conneaut, OH

"I have to say dealing with the salesman Dan he is one of the great ones out there. Thanks Dan for helping us on getting our 2008 Dyna Super Glide. Thanks once again"
By: Dennis     Erie, PA

"The entire staff at Harley Davidson Erie made buying my first bike a pleasurable experience. I would recommend ANYONE interested in a bike to deal with H-D Erie. H-D Erie has a now customer for life! Special thanks to ALL staff, you're all awesome! Thanks, Jim M."
By: Jim    Erie, PA

"I just bought my second Harley in two years (upgraded from a Sportster to a Dyna Low) and everyone at the Erie Harley store is just fantastic! Top notch operation. Good Work everyone. "
By: John    Erie, PA

"I went to four different harley dealers and told them to give me their best deal,and whoever did is where I was going to buy the bike. The snow was to bad so I called Denny at Harley-Davidson of Erie and told him what I told the other Harley dealers. Denny came back with the best deal, but I had no idea how nice and to their word that Harley-Davidson of Erie staff was. I told all of my friends I ride with, when they or anyone they know go to Harley-Davidson of Erie the staff will back up what they tell you. Jay"
By: Jay    greenville, PA


"THE STAFF AT YOUR PLACE IS GREAT. I FINALLY GOT MY FIRST HARLEY AND THEY WERE VERY HELPFUL ALL THE WAY FROM LOOKING AT IT TO DELIVERING IT AND EVERYTHING IN BETWEEN! "
By: CHUCK    ERIE, PA

"My thorough experience at Harley Davidson of Erie was beyond comparision to any Automobile dealership I've ever visited. Throughout the summer I was inspired by the Friendliness, Knowledge and Professionalism of your staff! (Helpful in all aspects). Family is much more befitting than Team. I've met most everyone and thank them all! With your helpfulness and inspiration I decided on an up-grade. I listened (over time) intentively to everyone! On my decision I approached Denny Miller,another fine example of the Harley-Davidson "Family". He helped me in making the right decision. Thanks Denny & All. Wishes of success and growth in the Future.......... "
By: Jake     Lake City, PA

" From the second you step foot in the doors at H-D of Erie, until the day you ride that bike home, I can assure you will have one of the BEST sales/service experiences you've ever had. Trust me, it took my family and I two months to make our decision and never once did we feel judged, rushed, pressured or anything else besides the feeling of the anticipation and excitement of owning a H-D. I would like to thank our salesman Dennis for all the personalized treatment he showed us and for making us feel welcome into the family, and also Jim the Sales Manager for your help getting us into that bike. Also a thank you to the owner Kelly for taking the time from his busy schedule just to introduce himself and to offer a simple handshake. Some things make all the difference. "
By: Jeffrey    Erie, PA

".... I've been doing business with Harley Davidson of Erie on and off for the past eight years .. and have always been treated as family by all of the long time employees .. the new ownership at HD of Erie is very apparent and will only enhance what was already a great group of people .. keep up the good work !! "
By: David    Erie, PA

"I recently purchased my first Harley Davidson at HD of Erie after visiting numerous shops in Ohio and Pennsylvania. Every shop has a great selection of bikes. What made the difference for me was the people at HD of Erie. Debbie never pressured me and she kept me updated all the time about when to expect my motorcycle. You can buy a Harley anywhere but if you truly want an enjoyable experience make the trip to Erie."
By: Scott    Ashtabula, OH

"The people at H-D of Erie really made us feel welcome and comfortable,kinda like family,during our purchase. Every time we are in Erie,we like to stop in and see whats new and we are always feel like we are visiting family and friends.The people there always seem to remember us,are friendly,and offer assistance in every way possible.There may be other dealers closer,but,H-D of Erie is more than worth the drive!!! "
By: Don    Cooperstown, PA

By: David    conneautville, PA

"This dealership has always treated me to the highest, Willing to answer anything that comes to my mind. The new owners go out of their way to speak to everyone. Thanks to all."
By: John    Erie, PA

"Thank You!! I've owned my Electric Glide Classic since April 07'. Stopping in to talk to guys in service now and then and asking if there was anything that could be done to stop the whinning in 5th gear. I asked about different gear lube, adjusting the belt, etc. During a ride in Sept. I happen to stop in at the H-D shop and talk with John. He was telling me how he had just purchased a new Super Glide 08' how smooth it was and that there was no whinning in 5th. He told me that H-D had put a new IDS system on the 08's and that there was a kit available for the 07's to bring them up to date. I told John that before I spent $300.00 on any accessory I'd have to ride a new bike to compare it to mine. John imediatley told me that I could ride his new bike. I jumped at the chance and took off down the road. Not getting no more than 1/2 mile down the road I turned around and came back and set up a date to have this new IDS system put on bike! WOW what a difference!! I now have 8,700 miles on my 07' bike and still can not believe the difference in it! No 5th gear whinning and 1/2 the vibration in the handle bars! NIGHT AND DAY! To anyone who has a 2007 touring H-D. Stop by and talk to Mark in service! This IDS system will be the most appreciated money youv'e spent on yourself!! Rich Van Hoozer "
By: Rich    Erie, PA

"Service installed the new IDS on my 07 FLHX yesterday. I picked my bike up just before 3 p.m. and did not stop riding it until 10 pm! MAN...What a difference! I don't have to turn up the radio in 5th gear, and now I can enjoy 6th gear if I feel like it in town (not that I would)! I am very impressed. Special thanks to the Service Department and all you folks at Harley-Davidson of Erie for always coming thru for me and making me, as I know you do everyone, feel uniquely special at the dealership!"
By: Joe    Erie, PA


"I purchased my bike from a nearby Harley-Davidson dealership but they did not treat me very good as a customer. My bike was hit by a car while it was parked along the street. I contacted the dealership where I bought my bike to look at it and they said it would be 6 to 8 weeks before they could look at it. I CALLED ERIE HD. THEY GOT ME IN THE SAME DAY AND LOOKED AT MY BIKE TO MAKE SURE IT WAS SAFE TO RIDE. ERIE HD - YOU REALLY TREATED ME GOOD. THANK YOU! LOYAL CUSTOMER VIRGIL T SMITH"
By: virgil t     titusville, PA

"Dear Kelly and Susan, Purchasing my 2008 Softail Custom was a blast! Your staff is first class. From picking out chrome to finding the perfect pair of chaps the whole experience was way more fun than a person should have. I especially want to make note of how valuable Debbie McCauley's help was in fitting me in the right bike. With a lot of outside male influences (not from H-D) telling me what I would like and what I wouldn't like, Debbie was right there to help me decide by myself which bike was right for me. Her knowledge and expertise is an asset in a male dominated business and you are very fortunate to have her on your staff. I also want to commend Bill Townsend on his excellent service in fitting my bike specifically to my body. He took the time to make sure the highway pegs and handle bars were set perfectly to fit me. Brittany and Laurie in MotorClothes are always helpful. They are very customer oriented and are well educated in the Harley-Davidson line of clothing, helmets and other accessories. They make coming in your store a real experience and I truly enjoy their friendship. Dan whiteman made the purchase seamless. He is very good at explaining every detail of the financial part of the sale. The poker game is an excellent way to guide the sales process through all aspects of your store. Although I already knew everyone in the shop, it was a real trip playing the game (and even more fun winning the $100 gift certificate!). Thanks for a very positive purchasing experience. "
By: Katie    Erie, PA

"Got a flat tire about 60 miles from home in a remote area at the top of a mountain. Thanks to Kelly and Susan for sending Jack to rescue me with the trailer....ON A SUNDAY!!! Now that's caring about your Harley family! I can't thank you enough. "
By: Marilyn    Erie, PA

"I had my 2007 Road king in for service last week to have the new IDS (Isolated Drive System) sprocket installed. Since I was the first one at your dealership to have this new pulley installed on a 2007 bike, I wanted to give a quick report on how it's working. The IDS sprocket has 'eliminated' all of the strange clatter issues that plague most of the 2007 touring bikes. My bike would develop a nasty sounding clatter if I shifted into 6th gear below 70 MPH, now I can shift into 6th gear at 60 MPH with no issues. In fact, I can ride the bike in any gear at a lower, more reasonable, RPM without it sounding like the motor is lugging or the tranny is clattering. Jack and Brian at the parts counter went out of their way to find this new part for me and get it on order. John and the guys in service did an excellent job getting the sprocket installed with only a one day turn-around. I was even pleasantly surprised to see that my bike had been washed when I came to pick it up. I had rode it to your dealership from my job in New York, dropped if off covered in bugs and picked the bike up sparkling clean and ready to ride! Just wanted to let everyone there know that even though I was already happy with my purchase, I am now even MORE satisfied with how the bike rides and more importantly with the support and service I received at the Erie Harley Davidson dealership. "
By: Steve    Erie, PA

"Just a special note of thanks to the people there for the great service my husband, Brian, received. On his way to Sturgis this year (his first out-of-state venture and alone, mind you), about five hours into the trip, he started having mechanical problems with his 2002 Low Rider. Off in the distance, he noticed a sign for the Harley-Davidson dealership in Erie, PA. He safely got to your place and was treated with great respect. You took him to a hotel, got his bike serviced and back to him within a 24 hour period. Because of your great service, he was able to get back on the road the next day. A special thanks to all of you for going that extra mile to help a Syracusan in need. He had a great trip and made it back home safely."
By: Nicki    Syracuse, NY

"My name is Dan Powell and I have 1986 FXRT/Sport Glide.I purchased my bike in May of 1986. I have put on close to 100,000 miles on my ride. At the end of June, my motor decided to have a problem. (the rear head decided to not work anymore after only 21 years, go figure)I coast the bike into the Harley shop here in Erie, where I bought my bike some 21 years ago. I have done business with then before, so they do know me. My bike was taken in and looked at and the news was not good. I was talked into sending the motor back to Harley to have them do a rebuild the motor back to new, and they did. The motor is new again and running great as it should. While the bike was down, I rebuilt the rest of the bike by the use of several tool and die shops which I worked at in my many years of tool and die making before I put a badge on. In other words, I am fusy as hell like any other tool and die maker is. When I was called by the Harley shop, my bike was ready to get its new roar. The motor was perfect and Dave who did the job, did a great job at putting the whole thing back together. The bike looks and rides just like new. The motor matched the the rest of the bike as I hope it would. I ordered my motor black with chrome. John, the service manager directed me into the new motor and the other parts I put into the bike while it was apart. He knew what I needed. The Harley shop put the bike together in a way that a tool and die maker would do himself. I couldn't have asked for a better job. And I was also impressed with the new owner Kelly who took me home on the day that my bike decided not to work anymore. I live a half hour away, and Kelly had no problem giving me a ride home. One hell of a guy. Anyone who would like to see the bike, I am out just about every night if it is not bad out. You can not miss my ride, for it is the only Sport Glide with a Classic plate on it. Wave me down to stop (specially you ladies) Dan"
By: Daniel    Erie, VT

"Susan and Kelly Lapping, I would like to thank you both and the staff at Harley-Davidson of Erie for their prompt assistance on our recent trip through your area. We were on a trip from Mass to Ohio to meet up with a friend traveling to Maine from Oregon. Upon arrival to Erie, my rear brakes on my '98 Heritage Softail began to lock up when used. We stopped at your shop and were very impressed with the efforts of your staff to get us back on the road. Mark Kinstler, the service advisor, got the bike in right away and within the hour we were back on the road. I would like to commend your staff for their prompt and quality service and thank you for your assistance. Everyone from the service tech that worked on my bike, I believe his name is Norm Tripp, to the sales people on the floor were courteous and friendly. I would also like to add that they all had very good things to say about the new ownership. I also had the pleasure of meeting and talking to Susan and Kelly for a while and found them to be a wonderful couple with great ideas for the shop. I wish you good luck on your expansion and I hope to return to check out the new shop when it is completed. Your efforts helped to make our trip a most memorable occasion. And instead of coming home with a horror story about a breakdown in PA, your staff made the breakdown a minor inconvenience and actually a very pleasurable experience. My wife and I thank you once again for all your help. Good Luck to you both on your new venture. I am sure that you will do very well with the shop. You have a wonderful staff and a great philosophy for your business. It was a pleasure to meet you. "
By: David    Blackstone, MA

"I want to thank Dennis, He was great when i got my bike. and I want to thank the service department, I had issues with my fuel pump. i called 8:30 am they came and got it. and I went and picked it up a little after 4 THE SAME DAY!!! THanks so much for being fast and fixing it all in the same day. "
By: Darla    Conneaut, OH

"Top notch ratings for a top notch dealership! Thanks to EVERYONE at the dealership for making my first Harley-Davidson purchase unforgettable! From when we first stepped in the door to when we pulled away with our FXDL, everyone was courteous, friendly, knowleadgeable and helpful. A special thank you goes to Laurie, who took a good portion of the day to get me geared up to ride. And the biggest thanks goes to Debbie - you found my dream bike and made sure I was taken care of through the entire process. You're awesome!"
By: Erika    Windham, OH

"Dear Kelly & Susan: I want to thank you for such outstanding treatment in the selection and purchase of my 2008 Harley-Davidson 105th Anniversary Electra Glide Ultra Classic this past weekend. The motorcycle is just stunning in every respect and you have no idea how many compliments I have already had from other riders and other Harley owners. With a purchase like this, being right, the first time, in terms of model, color, equipment and handling is very important. Through Denny Miller, I was able to get a tour of the Harley plant in York before my bike arrived in Erie and as I went through the production process and saw how much attention to detail the Harley workers lavished on these bikes, I was confident I made the right decision. When the bike arrived in Erie, I knew for sure that I had made the best choice I could have. Before my purchase in Erie, I shopped at several H-D dealerships in Pennsylvania, Ohio and New York. Now having gone through the selection and delivery process, I can say without hesitation that my dealership experience with you was the BEST of all dealerships I considered, hands down. I am most appreciative that you were able to get me the exact motorcycle I wanted - I know that took special effort on your part and I know you did it without hesitation. What a terrific buying experience with you in Erie. Best wishes to you and sincere congratulations on your new ownership of Harley-Davidson of Erie. There is simply no question that with your great product, your philosophy to help the customer find the way to his and her dreams and your commitment to Erie, everyone is going to find reason to celebrate your joining us in Erie from Maryland. Thanks for all you have done for me."
By: Denis    Erie, PA


"Wow! What a great buying experience from the entire gang at Harley Davidson of Erie. The sales staff of Jim and Denny had me set up on a Street Glide in no time and made it a pleasure buying a new bike. Jeff, Brian and John helped me pick out all the accessories that I needed and all of it looked great on the bike. Britt and Laurie made sure I had the right clothes to go with the bike. Special thanks to Mark, Dave, Matt, and Jared for getting all the add-ons installed in a timely manner and cleaned up in order for me to hit the road for a long ride home to TN. Don't hesitate to buy a bike or anything else you need for the complete Harley Davidson Experience from this terrific and professional sales and service staff. Steve"
By: Steve    Clarksville, TN

"Denny and Jeff were awesome in getting my bike and getting it ready for me to RIDE, 5 Star to everyone, the Girls in appearl were great as well!!!!!"
By: Scott    Erie, PA

"Service Dept. should have 1 mechanic dedicated to "drive in" service for minor repairs, oil changes, etc. Some peoples schedules do not allow for making appointments days or weeks in advance. Good luck to the new owners, looking forward to saying hello to them."
By: Dave    Erie, PA

"Dennis made by buying experience very easy and turned what could have have been a stressful experience into a fun and exciting one. Dennis was also available at all times to answer questions and made sure I was happy with the sales process and the bike itself. In addition, John in service and the rest of the parts and finance teams were very professional and courteous. I couldn't be happier with my buying experience or my 2008 Street Glide. "
By: Kevin    Girard, PA

"I want to thank everyone at Harley-Davidson of Erie for the special care and attention to my bike purchase. What a great team! I encourage all that read this to visit the Harley-Davidson of Erie team for yourself. You will have a great experience and bike! "
By: Clarence    Erie, PA
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